Return & Refund

  • All products sold by cafesing.com are under a one-year warranty (damages caused by human factors are excluded).
  • Please submit your return request within seven calendar days of receiving a faulty product, such as products with cosmetic defects. Returns might be denied because the shipping costs for non-U.S. customers are too expensive.
  • Only products purchased directly from cafesing.com can be returned to us. Products purchased through other distributors must be returned by their respective returns and refund policies.
  • Please ensure the returned product with original packaging and all the accessories included when you receive it.
  • A refund request over seven calendar days from the date you received a product will be refunded partially (80% of the price) and might be denied since the product has been overused or damaged.
  • Once a return request is approved, return shipping fees are the customer's responsibility. We will refund you through your original payment method within 15 business days from the date we receive the returned products.
  • If you have any concerns about Returns and Refunds, don't hesitate to contact us at services@cafesing.com before placing an order.